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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 2	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 3	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 4	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 5	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q21-Q26):

NEW QUESTION # 21
Where can you keep track of new and modified knowledge base articles?

A. Broadcast
B. Knowledge base fine-tuning activity
C. Feed
D. Solution finder

Answer: C

NEW QUESTION # 22
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. URL mashups
B. HTML mashups
C. Internal mashups
D. ABAP mashups

Answer: A,B

NEW QUESTION # 23
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A. Integrate an external knowledge base
B. Set up a knowledge base for service contracts
C. Create and assign a survey to a ticket
D. Configure a response template

Answer: A

NEW QUESTION # 24
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

A. Delete the header with the field names in the template.
B. Schedule an MDRO job.
C. Download the template.
D. Map the data fields to the data fields offered in the template.

Answer: C,D

NEW QUESTION # 25
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

A. Priority
B. Custom fields
C. Category
D. Due Date

Answer: A,D

NEW QUESTION # 26
......

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Pass Guaranteed Quiz 2025 SAP C-C4H51-2405–Reliable Latest Test Vce

SAP C-C4H51-2405 Exam Syllabus Topics:

Braindumps C-C4H51-2405 Pdf - Reliable C-C4H51-2405 Exam Braindumps

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q21-Q26):

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